TimelyCare access Info and FAQs

By SHWB staff | August 26, 2020
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Note: this post has been updated multiple times to reflect changes to the TimelyCare service.

In response to the unprecedented challenges of the COVID-19 pandemic, the university has partnered with TimelyCare to make mental telehealth counseling free and available to all Johns Hopkins students and trainees. To access TimelyCare, visit timelycare.com/jhu and use your Hopkins email address to log in. SOM students should use their @jhmi.edu email to access this resource; all other learners should use their @jhu.edu or @jh.edu emails.

TimelyMD provides three key services to our community:

  • TalkNow. This online resource is staffed by mental health professionals (counselors, psychologists, marriage and family therapists, etc.). You can contact TalkNow about any issue at any time. Examples of topics you may want to discuss include (but are not limited to) relationship challenges, anxiety surrounding COVID-19, transition issues, etc. Learners in the US and countries that permit web access can use the service.
  • Scheduled mental telehealth counseling. Make an appointment to talk with a provider who is licensed in your state. This service, which is available to students located in all 50 states, will mitigate many of the limitations of state-by-state licensure restrictions for counseling services.
  • Psychiatric telehealth services, with referrals from JHU providers. TimelyMD will be able to provided limited psychiatric telehealth services to students on a referral basis from JHU providers. Students interested in these services should first contact Primary Care or Mental Health Services.

These services build upon the university’s current counseling and mental health offerings from Mental Health Services.

In this unique historic moment, everyone is susceptible to stress, fear, and symptoms of anxiety and depression. Those are entirely normal human responses to recent events. We care about you, and we hope you reach out if you need help and make use of all the tools at your disposal.

Frequently Asked Questions

Q: Who can use Timely MD?

A: Any student or trainee enrolled in a Johns Hopkins University degree program half-time or more can use the service, including undergraduate, graduate, and professional students, post-doctoral fellows, and house staff. TalkNow is available in the US and countries that permit web access to the site and app. Scheduled counseling is available in the US only.

Q: What services are available?

A: There are three services available:

  • TalkNow. This online resource is staffed by mental health professionals (counselors, psychologists, marriage and family therapists, etc.). You can contact TalkNow about any issue at any time. Examples of topics you may want to discuss include (but are not limited to) relationship challenges, anxiety surrounding COVID-19, transition issues, etc. Learners in the US and countries that permit web access can use the service.
  • Scheduled mental telehealth counseling. Make an appointment to talk with a provider who is licensed in your state. This service, which is available to students located in all 50 states, will mitigate many of the limitations of state-by-state licensure restrictions for counseling services.
  • Psychiatric telehealth services, with referrals from JHU providers. TimelyMD will be able to provided limited psychiatric telehealth services to students on a referral basis from JHU providers. Students interested in these services should first contact Mental Health Services or Primary Care for a referral.

Q: How does it work?

A: Visit timelycare.com/jhu and use your Hopkins email to log in. TalkNow and counseling sessions do not require any kind of referrals, but psychiatric services require a referral from a Mental Health Services clinician.

Q: I am having an emergency. What should I do?

A: You should reach out to someone for help.

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