In the weeks prior to the start of the Spring 2024 semester, Mental Health and Primary Care Services will begin to implement a new electronic health record (EHR) system called Point and Click, a leading vendor specializing in campus health. Benefits to students and trainees, which will go live in Fall 2024, will include:

• Integrated scheduling including online appointment booking
• Improved record keeping
• Clinic use at locations that best meet learner needs

Preparations to implement the new EHR system have been underway for several months. The go-live process has been planned to minimize service disruption to students and trainees. However, the staff training and system go-live periods will require some temporary service adjustments and schedule modification for Primary Care Services in November and December and Mental Health Services during December and January. During these periods, learners will continue to have access to after-hours care as they always do.

Please see below for schedule adjustments.

Primary Care Services

November 27-December 8

Appointments can still be made by calling the appropriate clinic (use this form to find the site where you are currently eligible for care). Primary Care Services schedules will be modified as follows.

Modified Service Hours

From November 27 through December 7 the following sites will be closed from 8:30 am – 10:00 am and 1:00 pm – 2:00 pm, Monday through Friday.

• Primary Care at Homewood
• Primary Care at East Baltimore
• Primary Care at DC

On Friday, December 8:

• Appointments will be available from 8:30 am – 11:00 am.
• Primary Care clinics will close at 11:00 am on December 8.

After-Hours Care and Emergencies

If you encounter a medical emergency when our clinics are closed, immediately call 911 or Public Safety at 667-208-1200 if you are on a campus. Please visit the Emergencies and After-Hours Care page to learn more about the nearest 24-hour facilities, local area hospitals.

Mental Health Services

December 4-January 17

During the implementation period, students and learners will still be able to schedule the full range of appointments (e.g., initial consultations, individual therapy, medication management) but may experience moderately increased wait times to accommodate staff training and implementation of the new system. Appointments can still be made by calling the appropriate clinic.

Modified Service Hours

The following Mental Health Services sites will be temporarily closed as follows:

• MHS at the Homewood Counseling Center will be closed on:
  • Thursday, January 11, 2:00 pm – 5:00pm
  • Wednesday, January 17, 8:30 am – 5:00 pm
• The East Baltimore and Washington, D.C. Mental Health Services clinics will be closed on:
  • Monday, December 4, 1:00 pm – 2:30 pm
  • Friday, December 15, 3:00 pm – 4:00 pm
  • Thursday, January 11, 2:00 pm – 5:00 pm
  • Wednesday, January 17, 8:30 am – 5:00 pm

After-Hours Care and Emergencies

The following services will be available when Mental Health services are closed:

• TimelyCare TalkNow: The TalkNow service will still be available to students and learners when Mental Health Services are closed. To access TimelyCare, visit timelycare.com/jhu and use your Hopkins email address to log in. SOM students and trainees should use their @jhmi.edu email to access this resource; all other learners should use their @jhu.edu or @jh.edu emails.
• Mental Health Emergencies: If you encounter a mental health emergency when the Homewood, East Baltimore or DC Clinics are closed: Homewood Baltimore: Call the Behavioral Health Crisis Support Team (BHCST) Access Line at 410-516-WELL (9355) to connect with a clinician who can provide support or mobile crisis response. Please note that in-person mobile response is only available to Baltimore campuses.

For all other mental health emergencies you should:

• Call 911.
• Call 988.
• Visit a local emergency room.
• To reach the Crisis Text Line, text “HOME” to 741741 for help.