Meet the Behavioral Health Crisis Support Team

Note: this list has been updated since its original publication date to reflect staffing changes.

The following individuals make up the Behavioral Health Crisis Support Team (BHCST).

If you want to mobilize the BHCST, please call Johns Hopkins Public Safety at 667-208-1200.

For non-urgent inquiries about the team, please contact [email protected].

Frances Callahan, LCSW-C
Clinical Manager 

• Frances has provided mental health services and consultation to faculty, staff, and students throughout Johns Hopkins University and Medicine since 2010.
• Her favorite place to visit in Baltimore is The American Visionary Arts Museum (AVAM), and she especially enjoys the Independence Day Pet Parade AVAM hosts every year.

Kim Sutter, LCPC
Lead BHCST Clinician  

• Kim has worked as a mobile crisis counselor alongside law enforcement in Maryland for two decades. She once had a mental health advice column in a local paper called “ Well-Advised!”
• One of her favorite things about Baltimore is walking around the city, especially walking in Herring Run Park with family and friends.

Michole Bledzki, LCSW-C
BHCST Clinician

• Michole has worked as a clinician and manager in county mobile crisis teams for the past 20 years. She has also worked with children with complex medical care needs.
• Michole enjoys the residential architecture in Baltimore City, especially the Painted Ladies. She also deeply appreciates the great sense of community in the neighborhoods.

Amanda Menke, LCSW-C
BHCST Clinician

• Amanda is a long-time resident of Charm City; she moved to Baltimore as a teenager and never looked back. Amanda completed her undergraduate at Towson University before earning her MSW from University of Maryland Baltimore and has worked with various organizations (including CASA, Office of the Public Defender, and the Maryland Department of Health) before joining JHU as crisis response clinician.
• Amanda loves exploring new places in Baltimore and meeting new people. In her free time, you can find her adventuring around the city with a good book, a cold iced coffee, and her dog, Maxwell.

Erica Thornton, LMSW
BHCST Clinician

• Born and raised in Baltimore, Erica worked in the public child welfare system before joining the BHCST. She worked with teenagers, ages 14-21, right before they aged out of foster care.
• Erica’s favorite thing about Baltimore is the food. There are so many interesting places to eat.

Michala Williams, LMSW
BHCST Clinician

• Michala has worked as a Social Worker in New York City and Pittsburgh, primarily in hospital and medical settings with a focus in trauma. She is also a singer/musician who enjoys connecting with others through art.
• As a new Baltimore resident, she looks forward to experiencing all of the culture, food, and art this city has to offer.