Note: This letter originally appeared as an email sent to the Hopkins community on September 14, 2021.
Dear Johns Hopkins Community:
We are excited to announce the new Office of Student Enrollment and Account Management (SEAM), which is an integrated shared services operation that provides centralized support for three areas: student accounts, registration, and financial aid.
View our video to learn more by clicking the photo above. Or go to https://www.youtube.com/watch?v=_0ovsm-hulw
This office was created as part of the multiyear Student Services Excellence Initiative (SSEI). The purpose of this initiative, started in 2016, is to ensure that at each touchpoint with a student services office or system, students, staff, and faculty will have a positive experience, encounter processes that are streamlined and simplified, and engage with modern technology that meets their needs. The overarching goal of SSEI is to foster an environment that helps students make the most of their time at Johns Hopkins.
Research by SSEI showed that students were being shuffled around from one office to another to get the help they needed. We wanted to make it easier for students and families to get that support, and we wanted to deliver a more holistic student experience.
Features of this new office include:
- A knowledgeable and highly trained cross-functional student support services team
- New digital tools, including a convenient online form where users can find step-by-step guidance on processes or request assistance from a team member
- If in-person assistance is needed, SEAM offers three locations: the Homewood campus (Wyman Center, 2nd floor), the Washington, D.C. campus (School of Advanced International Studies, Nitze Building, 3rd floor), and the East Baltimore campus (Bloomberg School of Public Health building, Suite E1002)
- A dedicated support number (+1-877-419-5131) that individuals can call to speak directly with a student support specialist
SEAM was launched in a phased approach across divisions at JHU and its services will continue to evolve through the coming year.
We want to express our gratitude for the continued support of the SEAM Oversight Committee, which includes representatives from all nine academic divisions. Their valuable contributions led us to this point, and we are tremendously appreciative of their time and dedication.
We hope you will take time to learn about this office in the video above and on the Hub.
Our office is deeply committed to improving each student’s encounter with the university, and we are eager to provide superior services so students can focus on their academic journey.
Sincerely,
Stephen Gange
Executive Vice Provost for Academic Affairs
Tanya Johnson
Director, SEAM Student Support Operations
Noemí Crespo Rice
Assistant Vice Provost, Enrollment Services (SEAM)